Contact Us
If you have any questions about Hamster Inc. products, please fill in the form below and send it to us.
Please use “User Support” for support of the “Arcade Archives” series and other products you have purchased.
Information regarding inquiries
- Depending on the nature of your inquiry, it may take some time to investigate and respond, or we may not be able to respond.
- If you have specified domain-specific reception for your email, please make sure that you are set up to receive emails from “@hamster.co.jp”.
- Please refrain from using our answers, in whole or in part, for any other purpose, including diversion or secondary use. The content of our responses may be protected as our copyrighted material.
- The contact form may not be processed correctly due to server access congestion or other reasons. If the form fails to process correctly, please wait a few minutes before accessing the form.
- Please do not enter any personal information other than your name and e-mail address.
- We may not be able to respond to you if the information you provide is incorrect, such as your e-mail address.
- We are unable to respond to individual comments, requests, feedback, or title requests.
- We will consider your title requests, but please note that we cannot guarantee that we will release the title.
- We are unable to answer questions regarding upcoming titles or titles in development.
- We are not able to answer questions about game strategies or special operating tricks.
- We will not be able to respond to game plans, ideas, or other suggestions. We are sorry, but we will discard or delete your input.
- We are unable to respond to or intercede on sales or proposals from individuals or corporations.