User Support

For support on your purchased products, please fill out the form below and send it to us.
For other inquiries, please use “Contact Us“.

User Support Information

Depending on the information we receive, we may need time to reproduce the phenomenon, investigate, and respond.
If you have specified domain-specific reception for your email, please make sure that you are set up to receive emails from “@hamster.co.jp”.
Please do not divert or make secondary use of any part or all of our answers for any other purpose. The content of your answers may be protected as our copyrighted material.
The User Support Form may not be processed correctly due to server access congestion or other reasons. If the form fails to process correctly, please wait a few minutes before accessing the form.
Please do not enter any personal information other than your name and e-mail address.
We may not be able to respond to you if the information you provide is incorrect, such as your e-mail address.

Required Your Name
Required E-mail address
Required What model/platform are you using?
Required The controller you are using	Controllers that come with the game console itself Separately purchased controller
Optional If you are using an arcade controller or a controller purchased separately with a PC, please enter the product name and part number.	Manufacturer/Product Name Part Number
Required Game Title
Required Problem situation	Please use the “Contact Us“ page for information on products and other inquiries prior to purchase.
Required Specific content
Optional If you have game screens or other images, please upload them.	Please select the file. Not selected × Please select the file. Not selected × Please select the file. Not selected × Uploadable files must be in [JPEG][PNG][PDF] format, not exceeding 3 MB.

Please confirm and agree to the following information.

Depending on the information you enter, it may take longer to investigate or respond, or we may not be able to respond.
The entered information and personal information will be used only to respond to your inquiry.
The handling of personal information is in accordance with our “Privacy Policy“.

I accept the above

HAMSTER Corporation

Support Center

4-10-1 SETAGAYA BUSINESS SQUARE TOWER 24F, YOGA SETAGAYA-KU, TOKYO 158-0097 JAPAN